FAQ
Frequently Asked Questions
Quick answers to common questions about orders, shipping, returns, digital products, and pet care support.
What are your shipping times?
We ship within 24-48 hours. Delivery in NCR is usually 2-3 days, and pan-India delivery usually takes 5-7 days depending on your location.
Do you offer returns and refunds?
Yes, we offer a 30-day money-back guarantee on most products. If your product is damaged or not as described, reach out to support and we will help you process the return.
How do I access free digital downloads?
Visit our Digital Products page and select the free guide you want. Free downloads are available instantly after clicking the product and following the download instructions.
Can I use homemade recipes for my dog?
Yes, our blog includes safe, budget-friendly homemade dog food recipes designed for Indian dogs. Always avoid toxic ingredients like onions, garlic, chocolate, grapes, and avocado.
How can I contact customer support?
You can call or WhatsApp us at +91 9667742377, or email support@petopiacare.in. We aim to respond within 24 hours.
Do you provide dog boarding or consultation?
Yes, we offer dog boarding and personalized pet care consultations in Indirapuram, Ghaziabad. Contact us to book a visit or consultation.
Still have questions?
Reach out to our team any time via WhatsApp or email. We're here to help you and your pet find the best products, support, and care.