Terms & Conditions

Welcome to Petopia. By accessing or using our website and services, you agree to be bound by the following Terms and Conditions. Please read them carefully before placing an order.

1. General

These Terms and Conditions govern your use of the Petopia website and the purchase of products from us. By using this website, you confirm that you are at least 18 years old or accessing the site under the supervision of a parent or legal guardian.

We reserve the right to update, modify, or replace any part of these Terms and Conditions at any time without prior notice.

2. Products and Pricing

  • All products listed on our website are pet accessories intended for general use
  • Prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise
  • Product images are for representation purposes only. Actual color or appearance may vary due to lighting or screen differences
  • We reserve the right to correct pricing errors, product descriptions, or availability issues at any time, even after an order has been placed

3. Order Acceptance and Cancellation

  • Placing an order does not guarantee acceptance
  • We reserve the right to cancel or refuse any order due to inventory limitations, pricing errors, suspected fraud, or verification issues
  • Orders can be cancelled only before dispatch. Once shipped, cancellation requests will not be accepted

4. Shipping and Delivery

Shipping timelines, charges, and delivery conditions are outlined in our Shipping Policy.

While we aim to deliver orders within the estimated timeframe, delays may occur due to courier operations, weather conditions, regional restrictions, or factors beyond our control.

5. Cash on Delivery (COD)

  • COD is available only on selected pincodes
  • COD orders may require phone or WhatsApp verification before dispatch
  • Repeated refusal or non-acceptance of COD orders may result in COD being disabled for future purchases
  • Returns and refunds for COD orders are governed by our Returns & Refund Policy

6. Returns, Refunds, and Replacements

Returns, refunds, and replacements are accepted only under the conditions outlined in our Returns & Refund Policy.

We do not accept returns for change of mind, size issues, or personal preference unless the product delivered is damaged, defective, or incorrect.

7. User Responsibilities

  • Provide accurate and complete information while placing an order
  • Ensure delivery address and contact details are correct
  • Not misuse the website, services, or COD option

Any misuse may result in order cancellation or restriction of services.

8. Intellectual Property

All content on this website, including logos, images, text, graphics, and designs, is the property of Petopia and is protected under applicable intellectual property laws.

Unauthorized use, reproduction, or distribution of any content is prohibited.

9. Limitation of Liability

  • Indirect, incidental, or consequential damages
  • Delays or failures caused by third-party courier services
  • Incorrect usage of pet accessories or improper fit

Our total liability, if any, shall not exceed the value of the product purchased.

10. Disclaimer

Petopia products are pet accessories and are not medical, veterinary, or therapeutic products.

Pet owners are responsible for ensuring proper fit, usage, and supervision while using any accessory.

11. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of the courts located in India.

12. Contact Information

For any questions regarding these Terms and Conditions, please contact us at:

📧 support@petopiacare.in

These Terms and Conditions should be read in conjunction with our Privacy Policy, Shipping Policy, and Returns & Refund Policy.